To run installation wizard in Kenya on Dstv explora decoder is really different from HD and other Dstv decoder models.
The only different here is that Dstv explora decoder comes with Unicable LNB port, which means you cannot install Dstv explora with a Universal LNB. So the only different on the Dstv explora installation wizard is that, because it’s not compatible with a Universal LNB. Any Dstv explora decoder comes with a Unicable LNB IN port. So in the installation wizard on any explora decoder, there’s no Universal option in the LNB type. Available LNB types are UNICABLE TM/SatCR amd SMART TV.
WATCH THIS VIDEO ON HOW TO RUN INSTALLATION WIZARD ON DSTV EXPLORA DECODER IN KENYA
STEPS
1.) Choose your favourite language. Options given are English and Portuguese, you have to proceed with your preferred language.
2.) The next page is satellite page, select E36B and you press OK to move on.
3.) Move to the next page where you need to choose between Quick Setup and Manual Setup. Select Manual Setup (because it’s not an extra view installation). Press OK to move on to the next page.
4.) On the next page is the LNB type, here you have to select UNICABLE TM/SatCR and you move down to scan option. The signal status indications on the right side of the page needs to fill up before you move on to scan the Dstv decoder.
After scanning your Dstv explora decoder, you have to call an office number for decoder Activation.
Below are Dstv / Gotv Customer care contacts numbers:
SOUTH AFRICA
Johannesburg – (011) 289-2222
Pretoria – (012) 422-2222
Cape Town – (021) 508-2222
Durban – (031) 710-2222
Port Elizabeth – (041) 395-2222
Bloemfrontein – (051) 503-2222
Email: enquiries@multichoice.co.za
ANGOLA
+244923120009
+244222698989
+244266698989
Email: dstvangola@ao.multichoice.com
BOTSWANA
+2673605666
Email: enquiries@botswana.multichoice.co.za
DRC
+243815565979
+243998271853
+243815012318
Email: ellico@gbs.cd
EQUATORIAL GUINEA
+240333096664 / 5
Email: malabo@strong-dstv.net
fpany@strong-dstv.net
bata@strong-dstv.net
ETHIOPIA
+2511116639900
Email: info@dstvethiopia.com
GHANA
+233302740540
Email: service@ghana.multichoice.co.za
KENYA
+254204236000
+254711066000
Email: mchoice@ke.multichoice.com
LIBERIA
+23177510753
Email: customerservice@consolidated-group.net
MALAWI
+2651821777
Email: multichoice.malawi@multichoice.com.za
MAURITIUS
+2304668585
+2304529595
Email: dstv.vitro@intnet.com
MOZAMBIQUE
+258823788
+258843788
Email: Moz@dstv.com
NAMIBIA
+264612705222
Email: multichoice@web.com.na
NIGERIA
+23412703232
+2348039003788
Email: dstv@nigeria.multichoice.co.za
dstv@ng.multichoice.com
RWANDA
+250585520
+239226609
Email: telelo@rwandatel1.rwanda1.com
SIERRA LEONA
+23276667557
Email: dstvsierraleone@gmail.com
SWAZILAND
+2684041786
+2684048062
Email: multichoice@realnet.co.sz
TAZANIA
+255222199600
+255768988800
Email: dstv@tanzania.multichoice.co.za
multichoicetz@multichoice.co.za
UGANDA
+256312245245
Email: mcuganda@multichoice.co.za
ZAMBIA
+260211368300
Email: mczambia@zambia.multichoice.co.za
ZIMBABWE
+263774168466 to 72
+263712267771 to 73
+263432600
Email: help@dstv.co.zw
other countries
+27112892266
Email: dstvafrica@multichoice.coza
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