DStv error E143-0 is the most common error experienced in extra-view Installation. This error will pops up on your decoder when there’s lack of communication between the two Dstv decoders.
There are certain things you need to consider before figuring out where the problem is coming from.
BELOW ARE THE LIST OF THINGS YOU NEED TO CONSIDER:
* The Dstv Decoders Extra-view Capabilities.
* The Distance Between The Two DStv Decoders.
* The Decoder Pairing And Activation
The Video Below Will Give You More Details About Solving Dstv Extra-View Error e143-0
1). The distance between the two Dstv decoders should be one of the major things to look out for. You can’t do Dstv extra-view installation whereby each decoder is sitting in a different house. DStv limits the distance between the two pairing decoders.
With two Dstv zapper HD Decoders installation, the distance can’t exceed 10m and that of two DStv Explora Decoders , the distance shouldn’t exceed 20m.
2). The decoders extra-view capabilities should be the next thing you have to check on.
Not every Dstv decoder model can be used for extra view installation. So identify the two decoders that you are pairing to know which one is causing the heartbeat problems. some decoders might have heatbeat signal problems, although they are capable of Dstv extra view installation. You can send your Dstv decoders to the nearest DStv office for check up. If possible you have to change decoders is to get your extra view working.
3). Your installation (Cable Connections) and Dstv gadgets being used in your DStv extra view installation can also cause error e143-0 . Dstv smart LNB is the best recommended LNB to be used in extra-view installation, even if you are using two DStv Zapper HD Decoders. You can opt using a dual LNB plus two diplexers if you can’t afford the smart LNB. Anytime there is an error or no signal problems, the first thing is to check all your cable connections and f-connectors to make sure every cable is well fixed.
4). The pairing of the two decoders and activation from DStv office should be the last thing to look out to. After doing all the necessary connections you can’t let the two decoders work without the activation from DStv office. So contact Dstv customer care representatives put pressure on them for the extra view activation.
Below are Dstv / Gotv Customer care contacts numbers:
SOUTH AFRICA
Johannesburg – (011) 289-2222
Pretoria – (012) 422-2222
Cape Town – (021) 508-2222
Durban – (031) 710-2222
Port Elizabeth – (041) 395-2222
Bloemfrontein – (051) 503-2222
Email: enquiries@multichoice.co.za
ANGOLA
+244923120009
+244222698989
+244266698989
Email: dstvangola@ao.multichoice.com
BOTSWANA
+2673605666
Email: enquiries@botswana.multichoice.co.za
DRC
+243815565979
+243998271853
+243815012318
Email: ellico@gbs.cd
EQUATORIAL GUINEA
+240333096664 / 5
Email: malabo@strong-dstv.net
fpany@strong-dstv.net
bata@strong-dstv.net
ETHIOPIA
+2511116639900
Email: info@dstvethiopia.com
GHANA
+233302740540
Email: service@ghana.multichoice.co.za
KENYA
+254204236000
+254711066000
Email: mchoice@ke.multichoice.com
LIBERIA
+23177510753
Email: customerservice@consolidated-group.net
MALAWI
+2651821777
Email: multichoice.malawi@multichoice.com.za
MAURITIUS
+2304668585
+2304529595
Email: dstv.vitro@intnet.com
MOZAMBIQUE
+258823788
+258843788
Email: Moz@dstv.com
NAMIBIA
+264612705222
Email: multichoice@web.com.na
NIGERIA
+23412703232
+2348039003788
Email: dstv@nigeria.multichoice.co.za
dstv@ng.multichoice.com
RWANDA
+250585520
+239226609
Email: telelo@rwandatel1.rwanda1.com
SIERRA LEONA
+23276667557
Email: dstvsierraleone@gmail.com
SWAZILAND
+2684041786
+2684048062
Email: multichoice@realnet.co.sz
TAZANIA
+255222199600
+255768988800
Email: dstv@tanzania.multichoice.co.za
multichoicetz@multichoice.co.za
UGANDA
+256312245245
Email: mcuganda@multichoice.co.za
ZAMBIA
+260211368300
Email: mczambia@zambia.multichoice.co.za
ZIMBABWE
+263774168466 to 72
+263712267771 to 73
+263432600
Email: help@dstv.co.zw
other countries
+27112892266
Email: dstvafrica@multichoice.coza
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