Resetting your DStv Explora decoder is the best option if you’re experiencing an unusual problem on your decoder. It could be a missing channel on your package or a DStv related error. Resetting the decoder to factory defaults will enable you to get a fresh page on your decoder which will clear all unwanted errors.
THE VIDEO BELOW ILLUSTRATES HOW TO RESET YOUR DSTV EXPLORA DECODER TO FACTORY DEFAULTS
Below are the steps to follow to reset your DStv Explora Decoder to factory defaults.
-
Press on the blue button on your remote.
-
On the menu page look for setting and press OK on it
-
On the settings page put it on system settings and press OK on it.
-
Select reset decoder settings
-
Put it on reset to factory defaults and press OK
-
Confirm by selecting reset to factory defaults again.
After rebooting, you need to scan the decoder to proceed.
The Video Below Illustrates How To Scan DStv Explora Decoder
Below are the steps you have to follow to scan your DStv explora decoder:
-
On the first page of the installation wizard, you need to select your preferred language which is between English and Portuguese.
-
The satellite option is on the second page. The satellite have been grouped into two based on your country of residence. You are required to select IS20 satellite if you are living in the listed countries below:
Botswana, Malawi, Mozambique, South Africa, Swaziland, Zambia and Zimbabwe. For the rest of Africa you have to select E36B satellite press OK to proceed.
-
On the third page select manual setup and press OK .
-
The step 4 is the LNB type. Since DStv explora have to be installed with a unicable LNB, you have to select ( Unicable TM/SATcr ) .
Leave the user band frequency and the index figures to be the same. Scroll down on press OK on the scan option.
You have to check the signal status on the right side of the page. There have to be blue indicator showing that there’s a signal from the satellite dish.
-
Proceed to scan by pressing OK on the scan option.
Below are Dstv / Gotv Customer care contacts numbers:
SOUTH AFRICA
Johannesburg – (011) 289-2222
Pretoria – (012) 422-2222
Cape Town – (021) 508-2222
Durban – (031) 710-2222
Port Elizabeth – (041) 395-2222
Bloemfrontein – (051) 503-2222
Email: enquiries@multichoice.co.za
ANGOLA
+244923120009
+244222698989
+244266698989
Email: dstvangola@ao.multichoice.com
BOTSWANA
+2673605666
Email: enquiries@botswana.multichoice.co.za
DRC
+243815565979
+243998271853
+243815012318
Email: ellico@gbs.cd
EQUATORIAL GUINEA
+240333096664 / 5
Email: malabo@strong-dstv.net
fpany@strong-dstv.net
bata@strong-dstv.net
ETHIOPIA
+2511116639900
Email: info@dstvethiopia.com
GHANA
+233302740540
Email: service@ghana.multichoice.co.za
KENYA
+254204236000
+254711066000
Email: mchoice@ke.multichoice.com
LIBERIA
+23177510753
Email: customerservice@consolidated-group.net
MALAWI
+2651821777
Email: multichoice.malawi@multichoice.com.za
MAURITIUS
+2304668585
+2304529595
Email: dstv.vitro@intnet.com
MOZAMBIQUE
+258823788
+258843788
Email: Moz@dstv.com
NAMIBIA
+264612705222
Email: multichoice@web.com.na
NIGERIA
+23412703232
+2348039003788
Email: dstv@nigeria.multichoice.co.za
dstv@ng.multichoice.com
RWANDA
+250585520
+239226609
Email: telelo@rwandatel1.rwanda1.com
SIERRA LEONA
+23276667557
Email: dstvsierraleone@gmail.com
SWAZILAND
+2684041786
+2684048062
Email: multichoice@realnet.co.sz
TAZANIA
+255222199600
+255768988800
Email: dstv@tanzania.multichoice.co.za
multichoicetz@multichoice.co.za
UGANDA
+256312245245
Email: mcuganda@multichoice.co.za
ZAMBIA
+260211368300
Email: mczambia@zambia.multichoice.co.za
ZIMBABWE
+263774168466 to 72
+263712267771 to 73
+263432600
Email: help@dstv.co.zw
other countries
+27112892266
Email: dstvafrica@multichoice.coza
Thanks For Reading This Post, Click On The Link Below And Subscribe To Our YouTube Channel [Pbtecknology] For More Updates. We Appreciate Your Supports.
